We’ll likely still be able to accommodate you, if you arrive within 15 minutes of your appointment start time, but we may have to adjust your services based on the time we will have.

Life happens, things come up! However, out of respect for your stylist, if you need to cancel or reschedule, please do so at least 48 hours prior to the start time of your service. Failure to do so will result in a fee of 50% of the services booked.

Same-day appointment alterations are considered a late cancellation; fees apply.

We require a 25% deposit for all appointments. This deposit will go toward your service at the time of your appointment. If you cancel or reschedule within 48 hours, your deposit will be forfeited.

If you find yourself running late, just give our front desk a call. However, if you're more than 15 minutes late and we haven't heard from you, we'll have to consider it a no-show.

No-shows will result in a charge for the full service you had booked.

*All appointments can be modified through our booking system Fresha.

Sometimes things just don’t turn out how you expect. If you want your cut a little shorter, more layers, or a darker toner, please contact us within a week to have it adjusted. We understand!

Beyond that, full service charges apply.

While we love your littles, children are not permitted in the salon unless they are receiving a service. While this policy also helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Sharp instruments, hot styling tools, and chemicals make for a potentially dangerous environment for young children.

Sometimes product recommendations take some trial and error. If you are unhappy with a hair care product and the product is mostly unused you may bring the remaining portion back within 30 days for an exchange or a salon product credit.

We recognize that illnesses can strike you and your family unexpectedly.

If you or someone in your household is unwell, please wear a mask when coming to your appointment.

This policy is in place to protect our staff members who are immunocompromised, and it reflects our commitment to their safety and well-being.

We understand that trends change quickly, and your kids want to keep up with them.

However, if you do not attend your child’s appointment and are unhappy with the style or service they chose, any changes requested will be subject to full service charges.

PRIVACY POLICY

This Privacy Policy describes how Fern & Ivy Inc. ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.

Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.

Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.

Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.

Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.

3. Sharing Your Information

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:

Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.

Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.

Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

4. Your Choices and Rights

You have the following rights regarding your information:

Access: You can request access to the personal information we hold about you.

Rectification: You can request corrections to inaccuracies in your personal information.

Deletion: You can request the deletion of your personal information, subject to legal obligations.

Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

5. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:

Fern & Ivy Hair Haus

5033 South Blvd, suite J; Charlotte, NC 28217

Telephone: +1 (980) 201-9468

Email: hello@fernivyhair.com